July 2008
Intermediate to advanced
1696 pages
91h 39m
English
Content preview from Windows Vista® Resource Kit, Second Edition
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Chapter 23. Supporting Users Using Remote Assistance
In this chapter: |
Remote Assistance (RA) in Windows Vista includes a number of improvements in connectivity, performance, usability, and security along with feature enhancements that make it even more useful than RA in Windows XP. With increased Group Policy support, command-line scripting capabilities, session logging, bandwidth optimization, and more, Remote Assistance is now an essential tool for enabling enterprises to support users in Help Desk scenarios. This chapter examines how Remote Assistance works in Windows Vista, how to use it to support end users, and how to manage it using Group ...
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