Skip to Content
100 Things: Every Designer Needs to Know About People
book

100 Things: Every Designer Needs to Know About People

by Ph.D. Susan Weinschenk,
April 2011
Beginner
256 pages
5h 40m
English
New Riders
Content preview from 100 Things: Every Designer Needs to Know About People

86. People Make Errors When they are Under Stress

On a trip not too long ago I found myself in a hotel room outside Chicago with my 19-year old daughter moaning in pain. She’d been sick for a week, each day with a new symptom, but that morning everything got worse—her eardrum felt like it was going to burst. Should I cancel my client meeting and take her to an urgent care clinic? Because I was traveling, I was “out of network,” so I first had to call my insurance provider to find out if there were “in network” doctors we could go to and still be covered by our plan. The customer service representative told me to go to a particular Web site, and said that any doctor we picked through that site would be considered “in network.”

Using a Web Site ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

100 MORE Things Every Designer Needs to Know About People

100 MORE Things Every Designer Needs to Know About People

Susan Weinschenk

Publisher Resources

ISBN: 9780132658638Purchase book