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Adobe ColdFusion 8 Web Application Construction Kit, Volume 1: Getting Started by Charlie Arehart, Raymond Camden, Ben Forta

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Cancellations, Returns, and Refunds

If you are taking money from your visitors, there is always the possibility that you will need to give some of it back at some point. You must ensure that your company has some means for dealing with returns and refunds, including the ability to credit back any charges made to the user’s credit card.

You might build your own Web-based interface for refunds and cancellations, using the <cf_VerisignPayflowPro> tag (which does support items such as refunds), if that is the payment-processing mechanism you are using. Many payment-processing services provide their own Web-based systems, which your company’s accounting or customer service departments can use to handle such special cases.

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