October 2024
Intermediate to advanced
590 pages
19h 59m
Spanish
Content preview from Buscando SRE
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Capítulo 21. El arte y la ciencia del objetivo de nivel de servicio
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No puedes cumplir o superar las expectativas si nadie está de acuerdo en cuáles son. En todo trabajo, debes conocer tus objetivos para medir tu éxito. En este capítulo, aprenderemos qué aspecto tiene cuando un SRE establece objetivos.
¿Por qué fijar objetivos?
El principal objetivo de una SRE es mantener la fiabilidad de los sistemas. Los Objetivos de Nivel de Servicio (SLO) son el principal mecanismo utilizado por los SRE para determinar el éxito en este objetivo. Seguro que puedes ver que es difícil "hacer bien tu trabajo" sin definir claramente "bien". Los SLO proporcionan el lenguaje que necesitamos para definir "bien".
Puede que estés más familiarizado con los Acuerdos de Nivel de Servicio (ANS), así que empecemos por ahí. Algunos consideran que los ANS son el corazón de las tinieblas, y otros, la luz de la redención. ¿A qué se debe esta disparidad? Creo que se debe a cómo se definen. Pueden definirse de forma que permitan a productores y consumidores nivelar sus expectativas, o pueden ser una herramienta para la desesperación, las falsas garantías o la exposición a una peligrosa responsabilidad financiera. No pasemos demasiado tiempo en la oscuridad.
Hoy en día se utiliza a menudo el término SLO, y a efectos de este texto, un SLA es simplemente un SLO que dos ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.