March 2013
Beginner
174 pages
4h 19m
English
Content preview from Customer-Oriented Marketing StrategyBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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10 Years of High Levels of Service
J.D. Power presented USAA with an exclusive recognition honoring “10 years of consistently high levels of customer satisfaction.” According to J.D. Power President Finbarr O’Neill, the recognition is meant for organizations that consistently deliver on the promises they make to their customers.
“When we look across the many syndicated studies we conduct based on the voice of the customer, there are certain brands that stand out, year after year,” commented O’Neill. “USAA has been one of the top performers in our studies for the past 10 years. This performance makes it clear that this is a company that truly embraces the concept of continuous improvement in customer satisfaction.”
“This honor means a lot to USAA ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.