Chapter 17. WEB SITE USABILITY
Turn your web site into a dynamic sales and marketing machine.

In this chapter, you will learn:
Why web site design and usability is critical if you want your web site surfers to become paying customers.
The 23 key elements to measure the usability of your web site.
Recommendations on how to make your web site attractive and user friendly.
You've done it! By learning how to win the search engine game and create a powerful web presence, you've set yourself up for a dramatic increase in web site traffic.
The final step is to make sure your web site is in perfect form and ready to receive all this new traffic. Your objective is to deliver a clear message to your users and have them act on whatever your desired result might be.
The challenge with many web sites is that the web designer built the site for you, as you are their customer. They didn't take into account the importance of meeting the needs of your customer. For this reason, some sites look attractive, but lack important content that your users are searching for. Others convey the perfect message, but that message is lost by too many images or pictures that dominate the site.
While you hire a web site designer because of his or her expertise in designing a site, this person most likely isn't knowledgeable about your business. He or she won't know the types of users coming to your site nor, certainly, the ...
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