Harvard Business Essentials, Decision Making

• Seek many perspectives on the problem. Before you make any

decisions, look at it from different angles. Then talk over the

possibilities.

• Attempt to discover the frames used by other people in the de-

cision group, including your own. What biases do they reflect?

• Uncover and challenge whatever assumptions lie beneath the

dominant prospective, including your own. This is your best

insurance against advocacy by others.

• Put yourself in a different person’s shoes as you approach a prob-

lem. Decision scholar Alan Rowe refers to this as “opposite

think.” For example, if you are facing a product design decision,

approach it from the perspectives of