Harvard Business Essentials, Decision Making

Many corporations make the mistake of altering the organizational

chart or of trying to change the corporate culture. In the end, these efforts

are expensive, painful, and usually doomed to failure ...If you want

culture change to come about—and to stick—stop fiddling with the or-

ganizational chart and start changing the decision making process.

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What Leaders Must Do

The adoption and implementation of a rational decision process

don’t simply happen. Someone with organizational clout, like Vin-

cent Barabba at GM, must lead the way. That person must make the

case and must build both support and enthusiasm for it.

Perhaps as important, the leadership of ...