January 2024
Intermediate to advanced
259 pages
3h 53m
Chinese
Content preview from 精益设计：设计团队如何改善用户体验：原书第 3 版
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184
｜
第
16
章
尽量减轻参与探索工作时可能遇到的阻力。在内部公开与客户的沟通记录，
这样团队其他成员在自己的工位上就可以查看。如果某位同事在与客户交
谈时感到不自在，就让他担任记录员。衡量杰瑞德
·
史普（
Jared M. Spool
）
所说的“接触时间”
注
3
。接触时间是指团队中每个成员
直接
接触用户的时
间总量。确保团队每个成员每
6
周至少有两小时与客户直接接触：可以是
花两小时在客服中心接听或收听用户来电，也可以是用两小时在商店或工
厂车间里观察客户与用户，还可以是在公共场合面对面地销售产品。这些
活动能够有效地建立同理心，而这反过来又激发了好奇心。整个团队对于
他们能否真正满足客户需求的好奇心越强，将精益设计活动纳入待办列表
的可能性就越大。
1
16.2
利用
Scrum
的节奏实施精益设计
多年来，我们得出了一些用来整合精益设计方法和
Scrum
节奏的有效方式。
以下是运用
Scrum
的会议节奏与精益设计来构建高效流程的具体方法。
方法之一是要求团队在
Scrum
框架的图表上绘制出精益设计活动，以帮助
他们将精力聚焦在实践的整合上。我们在图
16-4
中分享了一个典型示例。
这是一个非常好的例子，但我们鼓励团队一同来尝试。在评审时，请注意
以下事项。
•
这绝不是设计活动的全面清单。世界上找不到那么多便利贴（数码的或
其他任何形式）能涵盖所有的活动。
•
我们使用“设计”（
Design
）这个词（首字母
D
通常大写）来概括各种
类型的设计师通常会从事或参加的所有活动。
与本书中的每一条建议一样，这个示例只是一个起点。它展示了如何在 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.