February 2019
Beginner
304 pages
7h 3m
English
book
Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter, 3rd Edition
by Dave Kerpen
Content preview from Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter, 3rd Edition
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CHAPTER 8
Respond to the Good Comments Too
“Excuse me, sir,” a well-dressed woman says to you in the aisle of your department store. “I just wanted to take a moment to thank you for everything you and your company have done for me throughout the years. I am a longtime, happy customer—and you’ve truly brought joy to my life. Thanks, and keep up the great work.” You stare at her with a blank expression on your face, then turn and quickly walk away in fear there may be a complaining customer that you need to attend to elsewhere in the store.
This situation is absurd, of course, and it would never happen. You’d never reject a happy customer. Instead, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.