Middle managers define a more tactical mission based on the organization’s mission, especially if your senior management has not defined an actionable mission. You’ll need to define a mission with tactical parts. That way, the first-level managers can use your mission to refine theirs.
I was trying to run two independent groups. To the SQA group that was a test group, I provided all the process work. In addition, I was managing a second-line support group, which took the problems the regular support group couldn’t handle. I had two independent groups, not one team. I managed those groups not because it ...
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