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People Skills by Casey Hawley

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CHAPTER12

Coping with Conflict and Difficult People

In This Chapter

  • Dealing with difficult people
  • Different types of difficult people
  • Gaining an understanding of other people’s and your own difficulties

If you are part of any community, family or organization, you are going to run across someone who is just difficult to communicate with, work harmoniously with, or get along with. With no provocation, these people bring challenges or even hostility into any situation they are a part of.

This chapter covers most of the challenging personalities you will encounter. Even if you don’t see someone who is exactly like the difficult person in your ...

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