PART3
Handling Routine Conflict, Difficult People, and Awkward Situations
Even the most wonderful communicators run into conflict and difficult people. Part 3 prepares you to handle challenging situations and people with grace and ease and to achieve the best possible outcome.
Chapter 8 shows you tactics for avoiding conflict in your life. You will learn strategies for handling conflicts such as word choice and having the all-important best first response. Sometimes you know in advance that a conversation is going to be difficult. Chapter 9 teaches you how to prepare for conversations that you might even dread. Chapter 10 addresses specific types of difficult conversations such as apologizing, breaking the news of a death, leaving a situation, ...
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