O'Reilly logo

People Skills by Casey Hawley

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

PART3

Handling Routine Conflict, Difficult People, and Awkward Situations

Even the most wonderful communicators run into conflict and difficult people. Part 3 prepares you to handle challenging situations and people with grace and ease and to achieve the best possible outcome.

Chapter 8 shows you tactics for avoiding conflict in your life. You will learn strategies for handling conflicts such as word choice and having the all-important best first response. Sometimes you know in advance that a conversation is going to be difficult. Chapter 9 teaches you how to prepare for conversations that you might even dread. Chapter 10 addresses specific types of difficult conversations such as apologizing, breaking the news of a death, leaving a situation, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required