Answers
6.15. d—Problem solving would be the best alternative when the issues are not so much personal as they are perceptual (based on interpretation of the project’s scope). Compromising would be a problem because it could lead to watering down the deliverables.
6.16. a—The other activities can all result in team development.
6.17. b—Because the project manager emphasizes commonalties and working together, this would be considered a method of conflict resolution through defusion.
6.18. c—They are clearly exhibiting behaviors that are associated with storming.
6.19. d—Flexible working hours have no impact on the willingness of personnel to work cooperatively with members of other departments.
6.20. c—withdrawers do not take part in team activities ...
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