
Set the scene 17
u
enable both people to identify what they could do
differently or better next time round
u
enable you to establish payback for investment in that
person.
When helping the client to create a specific
and measurable outcome you need to agree
what needs to be done, within what time
frame and what good and bad will look like.
This concrete outcome needs to be estab-
lished in order to measure the progress while undertaking the
coaching support and at the end. Measuring progress enables
you to keep the client on track to deliver the agreed outcome.
Check if it will have real impact
If you’ve agreed a coaching topic that ...