July 2010
Beginner
152 pages
3h 40m
English
Content preview from Secrets of Success in Coaching
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9
Listen and look for what’s
not being said
CONVERSATIONS ALWAYS TAKE PLACE in three dimensions
– through thoughts, feelings and behaviour. To be a truly
effective coach, you need to ‘converse’ at all three levels.
This means that as well as listening to what people say,
you will need to ensure you focus on what they are thinking
and become sensitive to how they are feeling. Even though
you may not realise it, these three levels of conversation are
occurring at the same time.
The levels
The three-dimension conversation model, illustrated in
the figure overleaf, shows how we all interact and converse
on three separate levels.
88 THE S
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.