October 2007
Intermediate to advanced
256 pages
4h 41m
English
Observe the values of the weighted cost drivers in Figure 6-3. It would be a good idea to start with about four or five drivers with the highest weighted values. In the Anything Inc. example, the top five drivers are:
| 4.75 |
| 4.75 |
| 2.85 |
| 2.85 |
For each driver, compare the current value of the driver with the benchmark value. Determining the benchmark value can be a tricky job. In some cases, this would be a theoretical maximum or minimum value (like 100 percent yield or 0 percent of calls requiring field visits). Usually, the best-in-class value is ascertained by competitive analysis or benchmarking the best companies in the respective industries or by shopping the world for ...
Read now
Unlock full access