Supply Chain Cost Management: The AIM & DRIVE® Process for Achieving Extraordinary Results
by Jimmy Anklesaria
Creating Strategy Statements
In Figure 6-5 you may have noticed that the strategic options had been listed as phrases like “number of failures, skill level of technical center representative, level of customer expectation,” and so on. Creating a strategy statement involves taking one of your strategic options and putting a verb before the statement and an explanation (how, and perhaps why) after it. Take another look at this worksheet. A couple of the strategic options that the team from Anything Inc. wanted to pursue were:
Level of customer knowledge
Replacement policy
What would you suggest we do about the “level of customer knowledge?” How about “increase” the level of customer knowledge? That would not be a precise statement since it does ...
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