October 2007
Intermediate to advanced
256 pages
4h 41m
English
Even though you are dealing with adults, and professional ones at that, it is necessary to emphasize the importance of being on time for conference calls and meetings. One supplier complained that certain category managers at a large utility company would set up conference calls at very inconvenient times for the supplier. Then, when the supplier’s team called in, they had to wait for ages before the customer team showed up, if it showed up at all. In some cases it actually was just the supplier team and my representative. This is totally unacceptable. The customer should be represented on the call even if it is for a few minutes. At IBM, something similar happened with a category ...
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