The Answer is the Question

THE ANSWER IS A QUESTION64

In a recent conversation, I used the STOP skill. It changed the

conversation greatly, and my whole outlook was different.

I was able to have a really good conversation with the

individual, which resulted in them going away and resolving a

major issue all by themself.

—Ofce Manager, Communications Company

I’ve found it really helpful to add some strategies to the way

I engage with colleagues who ask questions when I’m busy,

often unexpectedly. I would normally answer the question

automatically in order to be able to get on with what I’m

doing as quickly as possible, but by building in some STOP

triggers I’m able to ...