
THE ANSWER IS A QUESTION260
leaders to work more collaboratively rather than abdicate
responsibility for communication, working together on how to
engage with BT’s employees and support the change journey
right across the organisation.
Within only a short period, the CEOs were reporting how
they now valued and were able to rely on the counsel of their
communication partners. This was quite a transformation
from how they’d been perceived previously.
You can access more case studies here:
STARmanager.global/TAIAQ-case-studies
How might the BT case study relate to your team? How might
building a higher capacity for enquiry change outcomes for t