
THE ANSWER IS A QUESTION220
Both outcomes can help to build their resilience, self-reliance and
belief in their capability to solve this current situation.
When something like this happened before, what did you do first?
The previous question might be a useful question if you sense that
the person you’re speaking with is more than capable of resolving the
issue but is uncertain about where to focus first. Choosing to structure
your question in this way directs them back to a previous time when
they were in control and knew how to tackle the problem.
And when you took that action, what positive outcome did that lead to?
This question would help t ...