
THE ANSWER IS A QUESTION162
you some ideas of where you might start to find your own coachable
moments.
We found that the conversations broke down into five key areas.
The accompanying chart summarises our analysis.
The analysis showed that 76 percent of the conversations were
centred around solving or improving organisational issues related to:
•
Technical or process improvements
•
Improving the operations or the customer services that were
being offered
•
Cost savings (e.g., reducing costs, making savings, retaining staff)
•
Improving revenue (e.g., increasing sales and improving margins)
The remaining 24 percent of the conversations focused on re ...