September 2011
Beginner
224 pages
4h 59m
English
book
What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level
by Marshall Goldsmith, Bill Hawkins, Don Brown
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James C. Hobby, Executive Vice President—Global Operations, SYKES Enterprises
Jim Hobby has over 45,000 sales and service agents reporting up through global operations to his office in Tampa, Florida. Operating over 80 contact centers around the world, SYKES brings 30 years of expertise to every interaction. As the provider for many Fortune 500 companies, SYKES is trusted by industry leaders. Jim has served as the vice president of consumer care for Gateway and has held several senior management positions in customer care around the world with American Express Company and FedEx Corporation.
WGYH: Jim, with such a stellar background in what you do, how did you first get into the customer contact business?
HOBBY: I was at FedEx for many years, ...