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What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level
book

What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level

by Marshall Goldsmith, Bill Hawkins, Don Brown
September 2011
Beginner
224 pages
4h 59m
English
McGraw-Hill
Content preview from What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level

CHOOSE EMPATHY

Choosing empathy over victory will counter the traditionally ingrained paradigm of us versus them in customer interactions. These are the habits our customers want us to take up. Choose to focus on the organic connection possible between all of us. Balance ego with empathy; choose rapport. The more you subordinate your need to shine, the more you shine in people’s eyes—what a paradox.

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Publisher Resources

ISBN: 9780071773942