March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Copyright © 2005, HRD Press, Inc.
The materials that appear in this book, other than those quoted from prior sources, may be
reproduced for educational/training activities. There is no requirement to obtain special
permission for such uses. We do, however, ask that the following statement appear on all
reproductions:
Reproduced from 25 Reproducible Activities for Customer Service Excellence, by
Peter R. Garber. Amherst, Massachusetts: HRD Press, 2005.
This permission statement is limited to reproduction of materials for educational or training
events. Systematic or large-scale reproduction or distribution—or inclusion of items in
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.