March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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61
10
Telephone Messages
PURPOSE
To help participants learn to leave better messages when reaching customers’
telephone answering machines.
DESCRIPTION
The activity provides a number of suggestions concerning how participants can
improve their telephone message skills when calling customers.
TIME
20 minutes
RESOURCES
Handout 10.1
PRESENTATION
1. Explain that, like them or not, answering machines and voice mailbox systems
have become an important part of doing business today and are here to stay.
2. Discuss the importance of being able to leave effective messages to customers.
3. Review Handout 10.1, Telephone Message Skills, with participants. ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.