March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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149
25
Buying Decisions
PURPOSE
To describe several approaches to help get the customer to make a buying decision.
DESCRIPTION
A variety of approaches are presented to help participants develop their skill in helping
customers make buying decisions.
TIME
40 minutes
RESOURCES
Handouts 25.1, 25.2, 25.3, 25.4, 25.5, 25.6, and 25.7
PRESENTATION
1. Explain that part of providing service to the customer is sometimes helping them
make decisions concerning buying your products or services.
2. Explain that there are a number of basic approaches and techniques that can help
the customer make buying decisions.
3. Note that each of the handouts ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.