March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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81
14
Characteristics of
Successful Customer Service
PURPOSE
To share a number of characteristics or traits of successful customer service.
DESCRIPTION
A list of 10 Characteristics of Successful Customer Service is provided. Participants
are given a self-assessment tool based on these characteristics and are asked to set
goals in each of these areas.
TIME
30 minutes
RESOURCES
Handouts 14.1 and 14.2, and access to a copy machine
PRESENTATION
1. Review Handout 14.1, 10 Characteristics of Successful Customer Service, with
participants.
2. Encourage discussion of these characteristics, asking participants to share their
ideas and perspectives ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.