March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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5
Finding the Customer
PURPOSE
To show how it is not always easy to find out who the customer really is.
DESCRIPTION
There are a number of clues presented in the activity relating to who the customer
might be. Participants need to work together to find the correct answer.
TIME
25 minutes
RESOURCES
Handout 5.1 and pencils for each participant
PRESENTATION
1. Break participants into smaller groups of three to five or as appropriate based on
class size.
2. Give each group a copy of Handout 5.1.
3. Instruct participants to work together to “Find the Customer” based on the clues
found in Handout 5.1.
4. Give each group enough time ...
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