March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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8
Greetings
PURPOSE
To emphasize the importance of the telephone greeting message you leave on your
answering machine or voice mail box (VMX).
DESCRIPTION
The topic of recorded telephone greetings that participants might leave on their
answering machines or VMXs is reviewed. Participants are asked to develop new
greetings as part of the activity and critique one another’s greetings.
TIME
40 minutes
RESOURCES
Handouts 8.1, 8.2, and 8.3; pencils for each participant; and an audio cassette recorder
PRESENTATION
1. Begin the activity with a discussion concerning the increasing use of telephone
answering machines and voice mailbox system ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.