March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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20
Customer Service
Personalities
PURPOSE
To describe the characteristics of four types of personalities that are often found in
successful people who provide customer service.
DESCRIPTION
Profiles of the Assuring, Engaging, Compelling, and Dynamic customer service
personalities are presented. Participants are given a brief questionnaire relating to their
own customer service personality traits or characteristics. The survey is then analyzed,
and each participant’s customer service profile is identified based on these responses.
Goals and strategies for each participant are developed based on their customer service
profile to help guide ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.