March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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87
15
Five Steps to Better
Customer Service
PURPOSE
To offer participants a five-step approach to providing better customer service.
DESCRIPTION
A five-step approach to providing better customer service is presented. Participants are
then asked to develop a customer service plan using these five steps.
TIME
30 minutes
RESOURCES
Handouts 15.1 and 15.2, and pencils for each participant
PRESENTATION
1. Present Handout 15.1, Five Steps to Better Customer Service, to participants.
2. Discuss how these steps could lead to better customer service.
3. Using Handout 15.2, have participants develop a customer service plan, asking
how they ...
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