March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Handout 20.3
Customer Service Personality Profiler
Circle the letter next to the action that best applies to you.
1. When calling on an important customer, I am more likely to spend most of the
time:
a. Telling him/her about all the features of the company’s product/service
b. Building or maintaining my relationship with the customer
c. Trying to get the customer to make a purchasing decision
d. Presenting new ways that the product could be used by the customer
2. The company has just developed a new product that needs to be introduced to
customers. The first thing I would do is:
a. Learn everything I can about the new product
b. Call on all of my customers and tell them about the new product
c. Set goals ...
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