March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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109
19
Customer Complaints
PURPOSE
To provide participants with strategies to more effectively deal with customer
complaints.
DESCRIPTION
Approaches and strategies for dealing with customers are explored. Participants
complete a Customer Complaint Survey concerning their own experiences dealing
with customer complaints. A Customer Complaint Resolution Process is presented,
and participants revisit their surveys to identify quick fixes and corrective actions.
TIME
30 minutes
RESOURCES
Handouts 19.1, 19.2, and 19.3, and pencils for each participant
PRESENTATION
1. Present Handout 19.1, Dealing with Customer Complaints, to participants. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.