March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Handout 3.2: Customer Service Listening Test (continued)
4. You received a large rush order to be shipped to Centerville and immediately
make all the arrangements to get the product to the customer within 48 hours as
requested. You feel good about being able to respond to this customer’s needs in
such a short time period. However, a few days later, the customer calls extremely
upset saying that they never received the order. You check all the steps you took
to fill the order and verify with the Shipping Department that it was sent to
Centerville as you requested and should have been received on time. Even more
confusing is the fact that later in the week, you get a call from the Receiving
Department that the shipment you sent to Centerville ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.