March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Introduction
Each exercise begins with a brief synopsis that is designed to provide you with a quick
overview of the activity. A presentation section then offers you suggestions for
administering the exercise effectively. If you are an experienced platform trainer or
facilitator, you may choose to tailor the presentation to your personal instructional
style. If facilitating exercises like these is new to you, then you will probably benefit
by following the presentation guidelines closely.
In any event, there is a standard way that you can begin each session. Below are the
guidelines for standard introductions that can be used along with the tips for trainers.
1. Prior to the presentation, read the entire exercise thoroughly, including ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.