March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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9
Telephone Tag
PURPOSE
To review problems as well as strategies for making direct contact with customers on
the telephone.
DESCRIPTION
The common problem of not being able to reach someone or be reached on the
telephone is explored in this activity. Strategies for dealing with this frustrating
situation are reviewed.
TIME
25 minutes
RESOURCES
Handouts 9.1 and 9.2
PRESENTATION
1. Review Handout 9.1 with participants.
2. Continue the activity by asking participants what experiences they might have had
playing telephone tag with customers in the past.
3. Review Handout 9.2, Telephone Tag Strategies.
4. Ask participants for other ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.