March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Handout 7.3
The Customer’s Requirements
The most important requirement for us is the service that a
supplier provides. Because we are in a very dynamic business,
our requirements are constantly changing. Therefore our
suppliers must be flexible and responsive to these needs.
Because we are a small company, everyone knows each other
quite well. Even our CEO is on a first-name basis with most of
our employees. As part of this management philosophy and
style, we prefer to develop close working relationships with our
suppliers.
We don’t like to be rushed into making decisions. We value
integrity and honesty in those we do business with. ...
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