March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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Tips for Trainers
The purpose of this section is to provide you with some guidelines and suggestions
that can make facilitating the exercises in this series even easier. You can begin by
reading this section thoroughly. Remember, your effectiveness as a facilitator will, in
large part, determine the success of your program. Here are some tips that will help
make your job easier:
1. Commitment
The first step in the preparation phase is to ensure that top management is fully
committed to the training program. Management must set the stage by emphati-
cally and enthusiastically expressing its position that the training program is both
needed and desirable. Without this endorsement, acceptance and cooperation at
lower levels may be only half-hearted. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.