March 2005
Intermediate to advanced
163 pages
1h 51m
English
Content preview from 25 Reproducible Activities for Customer Service Excellence
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127
21
The ABCs of
Customer Service
PURPOSE
To present 26 tips on how to become more successful in selling your product or
service.
DESCRIPTION
The alphabet is presented with each letter representing a different customer service or
sales tip. Participants are then challenged to develop their own ABCs as it relates to
their job.
TIME
30 minutes
RESOURCES
Handouts 21.1 and 21.2, and pencils for each participant
PRESENTATION
1. Review Handout 21.1, ABCs of Customer Service, with participants, explaining
that each word represents an important principle of customer service or sales.
2. Then, using Handout 21.2, ask participants to develop ...
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