The chart is printed, usually A0 in size, and then installed in a place where employees pass, such as a corridor, or gather, such as a dining room. They are then invited to make their comments about something to do with service from the supplier, either via stick-on notes or by writing on the chart.
Because it is on public display, people can see the comments of colleagues, yet they may make their own comments anonymously. This can be a very successful way of obtaining feedback from people who usually do not have the opportunity to provide it.
Once it is complete, or after an agreed time, ...
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