Figure 10.1 Spreading the thinking throughout an organization
Experience suggests that as the thinking and ideas are spread, there is a tipping point, usually somewhere 10 and 20 per cent of the total workforce, beyond which it will influence everyone, so long as the rollout programmes are continued. So once you have a fully trained cohort of people who understand why change is necessary, and how it can best be achieved, they are the people best placed to roll it out. They will do this by building their own support teams and then running various training courses, workshops, communication ...
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