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Design und Management von IT-Services
book

Design und Management von IT-Services

by Robert Scholderer
May 2025
Intermediate to advanced
366 pages
9h 37m
German
dpunkt
Content preview from Design und Management von IT-Services

Es werden die Serviceinhalte (z.B. Zuständigkeiten, Service Levels) in Form von mehreren grauen Blöcken aufgezeigt, die in den jeweiligen Dokumenten (z.B. Servicekatalog) vorkommen. Der graue Block, der mit dem Text »Vermischte und unstrukturierte Inhalte« beschriftet ist, verweist auf die Komplexität des Servicemanagements und die daraus resultierenden Konsequenzen, wenn Objekte wie Servicekatalog, SLA etc. ungesteuert verwendet werden. Damit diese Situation vermieden wird, ist es notwendig, ein geeignetes Modell anzuwenden, um zu zeigen, wie ein effektives Service Design und Servicemanagement mit »mittlerer« Expertise aufgebaut werden kann.

1.3Aufbau des Buches

Dieses Buch befasst sich mit dem Design und Management von IT-Services. Es ist so ...

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Publisher Resources

ISBN: 9783988890153Publisher Website