May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-ServicesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
3Serviceschicht
Kapitel 3 fokussiert die Serviceschicht und gibt einen umfassenden Überblick darüber, wie Services strukturiert, kategorisiert und konzipiert werden. Es wird ein tiefgreifendes Verständnis der Servicestruktur vermittelt, das über eine bloße Auflistung hinausgeht und den theoretischen Rahmen hinter der Kategorisierung und Konzeption von Services aufzeigt. Darüber hinaus wird die Serviceschicht eingehend behandelt und es werden tiefe Einblicke in die Gestaltung und das Management von Services gegeben, die für die Entwicklung eines leistungsfähigen und kundenorientierten ITSM unerlässlich sind.
3.1Managementsicht
Die in DAMOS definierte Serviceschicht umfasst die drei Objekte Service, Servicebündel und Self-Service. Allen dreien ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.