May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-ServicesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
6Steuerung verketteter Servicegruppierungen
Dieses Kapitel befasst sich mit der Steuerung verketteter Servicegruppierungen, einem kritischen Aspekt des Servicemanagements, der die Koordination und Überwachung von Serviceprozessen und deren Ausrichtung an der Unternehmensstrategie umfasst. Es stellt somit eine ganzheitliche Betrachtung dar, wie durch strategische Planung und operative Kontrolle eine effektive Steuerung verketteter Servicegruppierungen erreicht werden kann, um die Unternehmensziele zu unterstützen und einen nachhaltigen Wertbeitrag zu leisten.
Der Aufbau der folgenden Abschnitte wird hier kurz erläutert:
- Service Direction Reporting (s. Abschnitt 6.1)
Dieser Abschnitt beschreibt die Berichterstattung zur Serviceausrichtung. Dabei ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.