May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-Services
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Die einzelnen Serviceobjekte im DAMOS-Modell werden in den Kapiteln 3 bis 6 umfassend beschrieben.
Hinweis für Service Designer
Servicemanagement entsteht an vielen Stellen auf Basis von Kundenanforderungen. Oft verlaufen die ersten Schritte ungesteuert und führen zu Altlasten (Beispiele: Servicekataloge mit IT-Komponenten wie Server und ohne erkennbaren Servicebezug, Kundengespräche, was gut und was schlecht läuft auf einer emotionalen Ebene). Service Designer können diese Altlasten nicht verhindern. Ein gangbarer Weg ist hier, die servicerelevanten Elemente (Servicekatalog, Kundengespräche) aus den »Altlasten« herauszulösen und mit einem konsequenten ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.