May 2025
Intermediate to advanced
366 pages
9h 37m
German
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5.2.2Vorgehen zur Erstellung und Verwaltung
Der angestrebte SLA-Ansatz wird schrittweise aufgebaut. Dies umfasst den strukturellen Aufbau der SLA-Dokumente, dann erfolgt die inhaltliche Erhebung der Vereinbarungen und anschließend muss die Aktualität nachvollziehbar sichergestellt werden, wenn Änderungen eingebracht werden. Der gesamte Vorgang wird in drei Schritte zerlegt und danach auf eine spezielle Form des SLA-Ansatzes angewendet, nämlich eine Ausschreibung. Darüber soll demonstriert werden, dass der SLA-Ansatz übergreifend verwendbar ist, wenn Services über SLAs abgesichert werden [Scholderer 2022-2].
5.2.2.1Aufbau und Transformation
Wird ein SLA-Ansatz realisiert, so bedeutet das trivialerweise, dass die Dokumente und deren Struktur erstellt ...
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