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Design und Management von IT-Services
book

Design und Management von IT-Services

by Robert Scholderer
May 2025
Intermediate to advanced
366 pages
9h 37m
German
dpunkt
Content preview from Design und Management von IT-Services

7Implementierung in die IT-Organisation

Kapitel 7 befasst sich mit der praktischen Umsetzung serviceorientierter Strukturen in der IT-Organisation [Scholderer 2021-2]. Dabei werden alle Phasen der Implementierung betrachtet, die Werkzeuge für eine erfolgreiche Umsetzung konzipiert und auch vor Umsetzungshindernissen gewarnt.

Für einen ersten Überblick werden die zentralen Implementierungsschritte entlang der Abschnitte zusammengefasst:

  • Vorbereitung der serviceorientierten IT-Organisation (s. Abschnitt 7.1)

    Dieser Abschnitt befasst sich mit den ersten Schritten auf dem Weg zu einer serviceorientierten IT-Organisation. Dabei geht es um das Setzen von Prioritäten, die Erstellung einer ITSM-Roadmap und die Überzeugung der Managementebene. Diese ...

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Publisher Resources

ISBN: 9783988890153Publisher Website