May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-ServicesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Abbildung 7.1 zeigt, wie DAMOS als Roadmap verwendet werden kann. Die Markierung bei Verantwortliche unten rechts steht für die Einführung der neuen Rolle des Service Owners in der Organisation. Diese Rolle arbeitet auf allen Ebenen, damit die Services geeignet erbracht werden.
Die Abbildung zeigt auch die Prioritäten für die Einführung oder Verbesserung von ITSM-Prozessen und -Rollen. Die verschiedenen Serviceschichten sind weiterhin vorhanden: »Service«, »Servicegruppierung«, »verkettete Servicegruppierung« und »Steuerung verketteter Servicegruppierungen«. In jeder Ebene sind die Serviceobjekte wie »Servicekatalog«, »SLA«, »Serviceportfolio« und andere unterschiedlich gekennzeichnet.
Die Schattierungen laut Roadmap-Legende in Abbildung 7.1 ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.